Member Interest Articles

Emotional Intelligence in The Workplace

Written by Karen E. Mosier

Have you ever noticed that there always seems to be one or two people in an office setting that are very good at dealing with emotional situations, handing conflict, and demonstrating empathy? Emotional intelligence is defined as a person’s ability to recognize, understand, manage, and reason with emotions. This emotional understanding is critical to help teams work together better, make employees feel understood, connect better with colleagues, and to move up the career ladder.

Here are some tips to become more emotionally intelligent:

1. Improve your self-awareness

  • Understand and interpret your own moods and emotions and think about how these impact your coworkers and boss and clients
  • Remember that emotions are fleeting

2. Improve your self-regulation

  • Control or redirect impulsive actions and emotions that negatively impact your potential for growth and leadership and rise above petty arguments, jealousies, and frustrations

3. Be sensitive to others’ needs

  • Learn to pay attention to what your workmates need from you

4. Listen to what others have to say

  • Practice active listening e.g., showing attention, asking questions, providing feedback

5. Be flexible

  • Be open-minded to take suggestions from colleagues to see new ways of working that are better for everyone

6. Pay attention to nonverbal communication

  • The signals that people send through their body language can convey a lot of meaning

7. Be calm

  • Practice calmness when things go wrong to avoid engendering worry and fear in workplace
  • Focus on the positive and look for solutions that you think will work for the situation
  • Keeping a clear head will help you find a solution quicker
  • Focus on the positive and look for solutions that you think will work for the situation

8. Avoid office drama

  • Stay out of petty office politics
  • If the conflict is unavoidable focus on listening to what others have to say and look for ways to solve problems and minimize tensions

9. Be more empathetic

  • Empathy involves not only recognizing how others feel but responding to their emotions
  • See things from the other person’s point of view as a first step towards finding middle ground between two opposing points of view

10. Examine your motivation

  • Focus on what you love about work
  • Try to maintain a positive attitude

Emotional intelligence is not only a valuable skill to make decisions, solve problems, and communicate with others, it also plays an important role in personal well-being and your success in the workplace. What can you do today to improve your emotional intelligence?  

References:

  1. Kendra Cherry. Verywellmind. Utilizing Emotional Intelligence in the Workplace. https://www.verywellmind.com/utilizing-emotional-intelligence-in-the-workplace-4164713
  2. LifeAdvancer. Emotional Intelligence in the Workplace: Why It’s Important and How to Develop It. https://www.lifeadvancer.com/emotional-intelligence-in-the-workplace/
  3. Barrie Davenport. Livebold&bloom. Emotional Intelligence in the Workplace. https://liveboldandbloom.com/02/self-awareness/emotional-intelligence-workplace