Written by Karen E. Mosier
Jennifer Lutzko has a certificate in Special Events Coordination Management from Lakeland College. She has worked at the University of Saskatchewan for 4 years and has over 21 years’ experience in the hospitality industry.
Her primary role is to work with both internal and external groups to provide guidance and act as the main point of contact while using Marquis Hall Events Centre and/or the Residence rooms. Culinary Services books all types of events – from meetings for 15 people to 3 day conferences for 200 people. Jennifer has worked with visitors from all over the world, from as far away as Japan and New Zealand to coordinate their food and/or accommodations on campus.
There are many facets of her job as an Events Specialist that Jennifer particularly enjoys. First of all, Jennifer loves the chance to meet new people and learn about their unique and diverse occupations. Secondly, she appreciates that her job affords her the opportunity to share her wisdom and train other employees. Jennifer has her certificate in Service Best Facilitator. This certification allows her (along with two of her colleagues) to train approximately 350 Consumer Services workers in customer service best practices. Lastly, she loves the opportunity that her job affords her to express her creativity. Drawing upon her training in special events, Jennifer and the team worked to plan and execute the popular The Next Student Iron Chef competition and the highly anticipated Street Food From Around the World event at Marquis Culinary Centre.
Jennifer’s motivation to do her job to the best of her ability is customer satisfaction. She attests that there is nothing better than seeing the look on a bride’s face that just got married and everything was perfect. Knowing that she had a part to play in making the “Perfect Special Day” makes all of her hard work worth it.
Jennifer is the Events Coordinator for the ASPA 40th Anniversary. Being on the committee has been a great opportunity for her to learn new things and she will transfer these skills to her current position and future positions. Jennifer appreciates the ASPA-sponsored social activities such as the pizza lunches and the opportunities they provide for networking. What she values above all is personal relationships. She strongly believes that social activities are critical to afford opportunities to meet, relax and bond with other ASPA members. Once connections are made and a bond is formed it is easier to pick up the phone and call the person and have a level of comfort to ask for exactly what you need or to have a frank conversation if necessary. Jennifer strongly advises other ASPA members to “Get out there and go to events and meet new members! The more ASPA members that you know, the easier it will make your job if you have established connections on campus”.